Refund policy

Returns & Refunds

At Vellune, all sales are final except for defective, damaged, incorrect, or non-conforming products, and where otherwise required by applicable law.

We do not accept returns for change of mind or personal preference.

If your order arrives damaged, defective, or incorrect, please contact our customer support team with your order number and a description of the issue. Photos may help us resolve your request faster.

We will review the issue and provide an appropriate remedy, including a replacement, repair, or refund, as required by applicable law.

Your statutory consumer rights remain unaffected.